7-Day Money back Guarantee on All Live Plants:
If your plant ever arrives in poor condition as a result of a rough shipping journey, please send a photo over to our email at [email protected] and we are always happy to issue a replacement or a refund. If the plant you need replaced is out of stock, we can send a different plant of your choice of a similar value.
Replacement Policy:
Please note if we send a replacement instead of a refund, we are not liable for the replacement arriving damaged. You will have to choose between an immediate refund or trying a replacement shipment.
Return Policy:
All live plant sales are FINAL sale.
Please note we can only accept returns on plant accessories or non-perishable items. Unfortunately plants would not fair too well on a second shipping trip. If your order arrives damaged please contact us immediately. Any damage inquiry without photo proof are not guaranteed refunds. Due to the nature of live plants, not all damages merit a full refund.
Refunds to Payment Method Only:
Please note we can only issue a refund to the payment method you used. If the you used a gift card or pre-paid card, the refund may only return to that card.
Returns on Non Plant Items:
Please note if you request to return a physical item and the item is not damaged from shipping, we will have to deduct a $7 return and processing fee from the total order.
Types of Damage to Live Plants That Can Be Saved:
If your plant arrives slightly damaged or limp, this may be a result of the plant being deprived of light and water. From our experience, many plants can be brought back to complete health after a few days of routine waterings and extra care. It is always best to send us a photo as we can assist you with this process!
Why Does My Plant Not Look Like The Listing Photo?
One thing to note is that no two plants are alike. Some plants may arrive with slightly more of less abundance of leaves. Some plants may arrive bushier or taller depending on the way the plant has grown. If the plant you receive is drastically different than the listing photo or completely underwhelming, please send us a photo over at [email protected] and we are happy to issue a partial refund, or a replacement depending on the case.